conceptualization - Cultivating Community2024-03-29T02:03:16Zhttps://cultivate.ning.com/ning-blog/feed/tag/conceptualizationUnderstanding Conceptualization: The Process You Go Through Before You Launch An Online Communityhttps://cultivate.ning.com/ning-blog/understanding-conceptualization2013-06-26T16:00:00.000Z2013-06-26T16:00:00.000ZRichard Millingtonhttps://cultivate.ning.com/community/RichardMillington<div><p><span class="font-size-3">Everything between the moment you establish the objectives and the moment you begin doing outreach to your members is the conceptualization phase.</span></p>
<p><span class="font-size-3">This is when you decide who you're targeting, what the community will be about, what type of community it will be, and how you get it going. </span></p>
<p><a rel="nofollow" href="http://www.flickr.com/photos/furryscalyman/291249520/" target="_blank"><img src="http://farm1.staticflickr.com/119/291249520_1a3921cf90_m.jpg?width=240" width="240" class="align-right" /></a></p>
<p><span class="font-size-3">If you get the community concept <a rel="nofollow" href="http://www.feverbee.com/2011/08/another-concept-error.html">wrong</a>, nothing else you do matters. A community can't overcome a terrible concept. A community about something that isn't a really strong interest can't possibly succeed. Too many communities are created by organizations for customers to talk about their products.</span></p>
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<p><span class="font-size-4"><b>The Conceptualization Phase</b></span></p>
<p><span class="font-size-3">Conceptualization is a phase, a process...it takes time. It's not a series of instant decisions to be made in a meeting one afternoon. It's a steady process of testing ideas, analyzing the audience, and understanding the community ecosystem.</span></p>
<p><span class="font-size-3">Organizations make many common mistakes at this phase. They make the community about their brands, products, or service - as opposed to making the community about their audience and a strong common interest. </span></p>
<p><span class="font-size-3">Some questions you will want to answer here include:</span></p>
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<p><span class="font-size-3"><b>1) Identify the target audience</b></span></p>
<p><span class="font-size-3">In the beginning, you need an extremely focused target audience. You're aiming to get a fewer number of members who share a stronger common interest. </span></p>
<p><span class="font-size-3">You're looking for <a rel="nofollow" href="http://www.mint.com/blog/how-to/make-more-money-sethi-02032011/">at least two-qualifiers</a>. You want a community for {people who} who are {qualifier 2}. This qualifier will be a demographic, habit, or psychographic. So it will be a community for people that {purchase a product} who also {believe in whole food diets}, for example.</span></p>
<p><span class="font-size-3">This demographic is identified by understanding the strong common interest. You can't ascertain that strong common interest without interacting with members of that target audience. </span></p>
<p><span class="font-size-3"><em>If your target audience doesn't already talk about the topic online, then you have the wrong topic.</em> During this phase you should also have an extensive understanding about the strong common interest. </span></p>
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<p><span class="font-size-3"><b>2) Determine the type of community</b></span></p>
<p><span class="font-size-3">Will it be a community of place, practice, interest, action, or circumstance? </span></p>
<p><span class="font-size-3">Don't default to a community of interest. This is the most competitive. It's easier to build a community of place or action. There aren't many things we're interested in. You can make it a community of people who want to change something in the world, or a community for people who live in a certain location and use a product/service. </span></p>
<p><em><span class="font-size-3">Review the existing ecosystems. Make sure that yours is the only one of its kind.</span></em></p>
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<p><span class="font-size-3"><b>3) Positioning</b></span></p>
<p><span class="font-size-3">If a community like this already exists, the positioning becomes important. The type of community can help, but so does having a unique tone of voice, unique goal or unique benefit.</span></p>
<p><span class="font-size-3">The positioning problem will not be solved by technology. People won't join a community solely because it offers picture-sharing. Having a better platform doesn't help you much here. <em>What helps is a social-related change.</em> Targeting unique groups, being exclusive, unique tone of voice/personality, etc.</span></p>
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<p><span class="font-size-3"><b>4) Benefit</b></span></p>
<p><span class="font-size-3">What will be the benefit to people from participating in the community?</span></p>
<p><span class="font-size-3">Will members learn about a topic? Will they become an expert? Will they receive attention for their expertise? These self-interest related benefits do better than utopian statements of connecting, making friends, or sharing your knowledge.</span></p>
<p><span class="font-size-3">The only way to understand the benefit a community needs is to be deeply embedded within the ecosystem. This means speaking directly to members of the target audience. Don't avoid this. <em>You need to identify what people want.</em></span></p>
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<p><span class="font-size-3"><b>5) Unique environment</b></span></p>
<p><span class="font-size-3">Now we need to conquer the amateur-competition problem. Amateurs can always do things that you can't. They can criticise your brand, for example. <em>You need to use your resources to configure an exclusive environment.</em></span></p>
<p><span class="font-size-3">This will mean providing exclusive news, unique information, introducing your contacts, have your employees participating, among other unique value propositions you can provide.</span></p>
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<p><span class="font-size-3"><b>6) What will members do in the community?</b></span></p>
<p><span class="font-size-3">What will community members talk about? What are the major topics to build discussions, events, activities, relationships, and growth around? Gather data on your audience's current habits and from other trade press to identify the major topics here. </span></p>
<p><span class="font-size-3">Have a very clear idea of what the general themes are going to be in the opening stages of the community and a plan for testing/refining what works best. </span></p>
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<p>(<i>Image: <a rel="nofollow" href="http://www.flickr.com/photos/furryscalyman/291249520/">Pavilion in Red</a>, a Creative Commons <a rel="nofollow" href="http://creativecommons.org/licenses/by-sa/2.0/deed.en">Attribution Share-Alike (2.0)</a> image from furryscalyman's photostream</i>)</p>
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