human centered community - Cultivating Community2024-03-29T02:09:58Zhttps://cultivate.ning.com/ning-blog/feed/tag/human%2Bcentered%2BcommunityHuman-Centered Aspects of Community Management [Video]https://cultivate.ning.com/ning-blog/human-centered-aspects-of-community-with-marc-siegel-video2013-09-11T15:40:28.000Z2013-09-11T15:40:28.000ZCrystalhttps://cultivate.ning.com/community/CrystalC<div><p>Communities are collections of people, with desires and egos, so instead of worrying about community in terms of technical platform or UX Design, let's focus on what makes people tick and want to participate in our online communities. Humans are at the forefront of this discussion led by longtime community manager, <a href="https://twitter.com/marcsiegel" target="_blank">Marc Siegel</a>.</p>
<p>Using his experience in a variety of communities, including B2B and consumer product and support, Marc Siegel took us through the steps necessary to create, build, and nourish a human-centered online community experience. Watch the recording below:</p>
<p><iframe width="560" height="315" src="https://www.youtube.com/embed/yH_DhMYHvWY?rel=0" frameborder="0" allowfullscreen=""></iframe></p>
<p>Below are a few of the points that really resonated with us, and we'd love to know what elements of Marc's presentation struck a cord with you. Join the discussion over at the <a href="http://creators.ning.com/forum/topics/human-centered-community-the-discussion" target="_blank">Ning Creators network</a> or share your response as a comment below. </p>
<p>People come for content, but stay for relationships. If you can become interested in some of the other people in the community, learn a bit more about them, and start having conversations with them, you've created a relationship. The simplest way to do this is by actually using a member's name when conversing with her, and it's also good practice to share your name when signing off. </p>
<p>When talking to your community members, make sure to be open, honest, and transparent. This is especially important when resolving disputes. If you don't know about something or can't speak to it, it's best to be upfront about that and avoid "squirrely" responses which can erode trust.</p>
<p>When criticism is levied within your community, censoring that content is not the answer. Acknowledge the criticism and let your members know that they're being heard, even if nothing can be done about it at the moment. </p>
<p>One of the most useful aspects of human-centered community is the ability to really involve your community members into decisions about a product. Power-users in your community are the ones who are already invested in your organization or product and the more you can take their constructive feedback to the product team or involve them in the process, the more your community will come together.  </p>
</div>Upcoming Webinar - Human Centered Communityhttps://cultivate.ning.com/ning-blog/upcoming-webinar-human-centered-community2013-09-03T21:54:13.000Z2013-09-03T21:54:13.000ZCrystalhttps://cultivate.ning.com/community/CrystalC<div><img src="https://storage.ning.com/topology/rest/1.0/file/get/2208285?profile=RESIZE_400x&width=400"></div><div><p><span class="font-size-3">Communities are collections of people, with desires and egos. Instead of worrying about community in terms of technical platform or UX experience, let’s focus on what makes people tick and want to participate in our online communities. We’ll keep humans at the forefront of this discussion.</span></p>
<p><span class="font-size-3">Using his experience in a variety of communities, Marc Siegel will take you through the steps necessary to create, build, and nourish a human-centered online community experience. <font color="#75AF2D"><a target="_blank" href="https://www3.gotomeeting.com/register/220615182" xt="SPCLICK" name="attendee_gotowebinar_com_" id="attendee_gotowebinar_com_">Join us</a> </font>September 10th to learn the ins and outs of connecting with your community in a humanized way.</span></p>
<p style="color: #476a73; text-align: center;"><span style="color: #000000;" class="font-size-3"><strong>Tuesday September 10 at 10am PDT</strong></span></p>
<p style="font-family: Arial,Helvetica,sans-serif; font-size: 15px; color: #476a73; line-height: 22px; text-align: center; font-weight: bold;"><span class="font-size-3"><a target="_blank" href="https://www3.gotomeeting.com/register/220615182" xt="SPCLICK" name="attendee_gotowebinar_com_" id="attendee_gotowebinar_com_"><img style="border: 0px solid; width: 150px; height: 46px;" name="Cont_4" src="http://creators.ning.com/images/signupnow.png" alt="sign up button" align="middle" hspace="0" vspace="0" id="Cont_4"></a></span></p>
<p style="color: #476a73; text-align: center;"><span class="font-size-3"><span style="color: #000000;">(find your</span> <a href="http://everytimezone.com/#2013-9-10,300,6bj" target="_blank"><font color="#75AF2D">local time here</font></a><span style="color: #000000;">)</span></span></p>
<p style="color: #476a73; text-align: left;"><span style="color: #000000;" class="font-size-3"><strong>Key Takeaways:</strong></span></p>
<ul>
<li><span class="font-size-3">How to humanize interactions with a community</span></li>
<li><span class="font-size-3">Activating volunteers to take leading roles within your community</span></li>
<li><span class="font-size-3">Tailoring engagement to different member stages</span></li>
<li><span class="font-size-3">Effectively designing products within the community</span></li>
</ul>
<p><span class="font-size-3"><strong>About the Presenter:</strong></span></p>
<p><span class="font-size-3"><a href="http://storage.ning.com/topology/rest/1.0/file/get/1281928?profile=original" target="_self"><img src="http://storage.ning.com/topology/rest/1.0/file/get/1281928?profile=original" class="align-left" style="padding: 5px;"></a>Marc Siegel lives in San Jose with one wife, two daughters, and various pumpkins. He’s been doing online community since before the Web existed for NASA, IBM, and several startups, both in consumer and B2B. He has built several support communities where customers help one another solve problems, offloading paid support. Marc’s passion is helping companies get close to their customers, especially for product ideas.</span><br> <br> <span class="font-size-3">A recording of this webinar will be available on the Ning <a href="http://cultivate.ning.com/community-management-talks" target="_blank"><font color="#75AF2D">Community Management Talks</font></a> channel, and you can follow the conversation on Twitter using the hashtag #NingTalk.</span></p></div>