unruly community (2)

By now, you've opened up lines of communication, written and shared solid guidelines, and established benchmarks. You're bound to have made a few in-depth connections with community members. Now is the time to harness these connections, get to know people more deeply, and share their stories.
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The first step is surprisingly simple. If you're managing an unruly community, the very first thing you need to do is throw people clear communication channels. This can be scary and unpredictable, but it is necessary.
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