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hospitality (1)

First Class Lessons from The Ritz-Carlton Employee Community

Posted by Crystal on November 26, 2013 at 1:50pm in quick tips
The Ritz-Carlton Hotel Company prides itself on being the gold standard for hospitality across the world and their record backs up that pride: the list of awards bestowed to their properties is quite impressive. Their service has received note, as well, making them only hotel company to receive the Malcolm Baldrige National Quality Award from the United States Department of Commerce twice. What can you, as a community manager, take from their example?
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