community manager (33)



If there is one single thing every community manager should know about communities, the lifecycle is it. 

Using the lifecycle you can identify exactly where you are now and where you need to go next. 
In this series of posts, we're going to explain the full online community lifecycle.

 The maturity phase of the online community lifecycle begins when members of the community are generating 90% or more of activity/growth, and there is a limited sense of community.
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If there is one single thing every community manager should know about communities, the lifecycle is it. 

Using the lifecycle you can identify exactly where you are now and where you need to go next. 
In this series of posts, we're going to explain the full online community lifecycle.

 The establishment phase of the online community lifecycle begins when the community has reached critical mass.
Read more…
If there is one single thing every community manager should know about communities, the lifecycle is it. 

Using the lifecycle you can identify exactly where you are now and where you need to go next. 
In this series of posts, we're going to explain the full online community lifecycle.

 The inception stage begins when you begin interacting with the target audience and ends with the community achieving a critical mass of growth and activity.
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The Online Community's Ecosystem

Your community lives within an ecosystem. This ecosystem is the broader topic, industry, area, field, group which encompasses the community. The ecosystem has a significant impact upon the community. It provides both inspiration for material in the community and opportunities to foster a closer sense of community.
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Community moderation is not just about removing the "bad stuff" in your community; it's about removing barriers to participation and facilitating motivation for members to interact with the rest of the community. By setting moderation objectives, you can more effectively mold your community's culture, resolve conflicts, and steer the community.
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What Does A Community Manager Look Like?

The Community Roundtable surveys professional community managers annually to develop their State of Community Management reports. The 2013 SOCM was released in mid-June and contains valuable insights about the community management industry and its workforce. I found the information about today's average community manager to be one of the most interesting parts.
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Reading Julia Child's memoir, I found myself thinking that I could really learn a lot from her - and not just as a cook. Her life experience is amazing and her writing is full of tidbits that can be used as life lessons. I found that some of her philosophies can even be lessons for community managers.
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Dealing with Trolls: 4 Snippits

Trying to determine what to say to disruptive community members can sometimes cause the worst cases of writer's block. You want to be an enforcer, but you also want to be a friendly face they can come to with help. Here are three sample snippits that can help start you on the road to a well-written response to a troll.
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Are you a Professional or an Amateur?

These are actors (thankfully), but with Community Manager being such a new career path, there are those self-proclaimed experts that are just a load of talk at the end of the day. Fortunately, they are vastly outnumbered by the awesome, talented, always learning, always sharing community managers that make up the majority.
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It's the boring part of developing a new community: setting the Dos and Don'ts. While Community Guidelines will be an ever growing part of your community, getting some basics down will not only give users a clear idea of what's right and wrong, but it can also go a long way toward developing your community culture.
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Successful amateurs will still thrive, but organizations will want the reliability of the proven professionals. As part of FeverBee’s Professional Community Management Course, we have developed our 10 principles of professional community management.
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Every few weeks, Ning invites a leading expert to discuss trending topics and best practices for community management. Watch the recordings here.

More than two million people have built a branded social network on Ning. Many of these customers now enjoy thriving online communities. You can find a few of those success stories here.

Learn what it takes to thrive and see what it is possible to achieve with Ning.


Growing a thriving online community is one of the most rewarding things you can do.

Our goal at Ning is to make building a community dead simple. We provide an incredibly reliable, popular, and easy-to-use platform so you can focus on cultivating your community.

Learn how to start your community in minutes.

Have you considered monetizing your community? Download your free copy of Monetizing Online Forums by Patrick O'Keefe to learn what methods are available, how to implement them, and how you can benefit today.